Privacy policy | Multi PSI

Témoignages

Nadine BergeronVille de Montréal

Toujours très satisfaite du service offert par vos équipes, après plus de 10 ans de collaboration, aucune note négative de ma part que du positif.

Gene Cernan

When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.

MULTI PSI INC. ("Multi PSI", "We", "Us" or "Our") operates the https://www.multipsi.com/en/home/?ID= website and certain other products and services (collectively, the "Services").

This Privacy Policy (the "Policy") explains our policies regarding the collection, use and disclosure of Personal Information when you use our Services and the choices you have regarding such Personal Information.

In order to offer you quality services, we must have access to certain Personal Information about you. We ensure that our employees manage this information with the necessary discretion and rigor, and in compliance with applicable legal and regulatory requirements. By using the Services, you consent to the collection and use of your Personal Information in accordance with this Policy. Unless otherwise defined in this Policy, terms used in this Policy have the same meaning as in our General Terms and Conditions, which are available at https://www.multipsi.com/fr/Conditions.

DEFINITIONS

Service. Service means the https://www.multipsi.com/en/home/?ID= website operated by Multi PSI and the products and services available on this website.

Personal Information. For the purposes of this Policy, we define "Personal Information" as any information about an identifiable individual or that, individually or in combination with other Personal Information, identifies an individual. In general, Personal Information does not include your business contact information such as your name, title, business address or business telephone number.

Usage Data. Usage Data is collected automatically and is generated either using the Services or by the Services infrastructure itself (e.g. duration of page consultation).

Cookies. Cookies are small files of Personal Information stored on your device (computer or mobile device) when you use websites and online services. They are used for the efficient operation of websites and can provide information and help personalize services.

Data Controller. means the natural or legal person (alone, or jointly or in common with other persons) who determines the purposes and methods according to which all Personal Information is processed or is to be processed.

For the purposes of this Privacy Policy, we are a Data Controller of your Personal Information.

Person concerned or User. A Data Subject is any living person who uses our Services.

TYPES OF PERSONAL INFORMATION COLLECTED

Personal Information. When you use our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (hereinafter, "Personal Information"). Personal Information may include, but is not limited to:

Email address

First and last name

Phone number

Address, city, province, state and postal code

Cookies and Personal Usage Information

Personal Usage Information. We may also collect information about how you access and use the Services ("Personal Usage Information"). This Personal Usage Information may include information such as the Internet Protocol address (i.e., IP address) of your computer, browser type, browser version, the pages of our Services that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other Personal Diagnostic Information.

Refusal of collection and withdrawal of consent. It is your right, if you so desire, to refuse the collection, use and disclosure of your Personal Information. You may also, at any time, and subject to reasonable notice and applicable legal or contractual restrictions, withdraw your consent to the use of Personal Information already collected by contacting our Privacy Officer. Please note, however, that if you choose not to provide us with your Personal Information, this may prevent you from accessing some of our Services, as Personal Information is required for us to provide services to you. Please note, however, that anonymized information, i.e. information that does not allow you to be identified, will be retained.

Minors. We do not knowingly collect information from children or others under the age of 16. If you are a minor under the age of 16, please do not provide us with any personal information without the express consent of your parent or guardian. If we learn that we have collected personal information from minors without verification of parental consent, we will take steps to delete that information.

USE OF PERSONAL INFORMATION

Multi PSI uses the Personal Information collected for various purposes:

To provide and maintain our Service

To let you know about changes to our Service

To enable you to use the interactive features of our Service whenever you wish

To ensure customer support

To carry out analyses that will enable us to improve our Service

To monitor the use of our Service

To detect, prevent and solve technical problems

To provide you with news, special offers and general information about other goods, services and events we offer which are similar to those you have already purchased or enquired about, unless you have previously indicated that you do not wish to receive such information.

Use for secondary or profiling purposes. Multi PSI may also ask for your consent to use your Personal Information for secondary or profiling purposes, for example to conduct market research or to populate its Personal Information databases. Your consent to use your Personal Information for secondary or profiling purposes may be withdrawn at any time without affecting the provision of our services to you.

If you reside in Canada, Multi PSI's legal basis for collecting and using the Personal Information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

Multi PSI may process your Personal Information:

Because we need to fulfill a contract with you

Because you authorized us to do so

Because we have a legitimate interest in carrying out this processing and your rights do not override this legitimate interest

To comply with the law

USE OF COOKIES AND SIMILAR TECHNOLOGIES

Tracking and Personal Information from Cookies. We use Cookies and similar tracking technologies to track activities on our Services, and we retain certain information.

Cookies are low-volume files of Personal Information that may contain an anonymous unique identifier. Other tracking technologies such as pixels, beacons and scripts are also used to collect and track information and to improve and analyze our Service.

Examples of cookies we use:

Session Cookies. We use Session Cookies to operate our Services.

Preference Cookies. We use Preference Cookies to remember your preferences and settings.

Security Cookies. We use security cookies for security purposes.

Disabling Cookies. You can prevent the personalization functions of our Services by disabling Cookies on your browser. You can do this by changing the settings on your browser or mobile device. However, if you decide to refuse Cookies, certain pages or sections of our Services may not be displayed correctly or certain functions may not be available.

COMMUNICATION OF PERSONAL INFORMATION

Legal requirements. Multi PSI may disclose your Personal Information if it believes in good faith that such disclosure is necessary to:

Fulfilling a legal obligation

Protect and defend the rights or property of Multi PSI

Preventing or investigating possible wrongdoing in connection with the Services

Ensure the personal safety of Service Users or the public

In the event of a company transfer

Protecting yourself against civil liability

RETENTION OF PERSONAL INFORMATION

Multi PSI will retain your Personal Information only as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Information to the extent necessary to fulfill our legal obligations (for example, to comply with applicable law), resolve disputes and enforce our agreements and policies.

Internal analysis. Multi PSI will also retain Personal Usage Information for internal analysis. Personal Usage Information is generally retained for a shorter period, except when such Personal Information is used to enhance the security or improve the functionality of our Service, or when we are legally required to retain such Personal Information for a longer period of time.

TRANSFER OF PERSONAL INFORMATION

From time to time, we may need to share your Personal Information with agents or Service Providers to help us make all the features of our Services available (maintenance, analysis, legal requirements, fraud detection, marketing, and development). Please note that the latter may be in Canada or in other jurisdictions or countries. They will only have access to Personal Information that is necessary to perform these tasks on our behalf, and they are required not to disclose or use it for any other purpose. Please be aware that we have contractual agreements with these suppliers to ensure the security of your Personal Information. By accepting this Policy and submitting this information, you consent to this transfer.

PROTECTING YOUR PERSONAL INFORMATION

Transmission of Personal Information. The security of your Personal Information is important to us. However, please remember that no method of transmitting Personal Information over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable methods to protect your Personal Information, we cannot guarantee its absolute security.

Protection measures. Appropriate physical, technical and/or administrative protection and security measures have been put in place and are kept up to date to prevent:

Any accidental or unlawful destruction;

Any accidental loss;

Any unauthorized disclosure;

Any unauthorized modification;

Unauthorized access; and

Any illegal treatment.

To this end, we restrict access to our offices and computer equipment, train our personnel and require our agents and suppliers of goods and services with access to Personal Information to sign confidentiality agreements and implement equivalent security measures.

Incidents involving your personal information. When an incident involving Personal Information is reported, it will be recorded in our incident log and we will take prompt action to reduce the risk of harm to you.

Commission d'accès à l'information. In addition, in accordance with section 3.5 of the Act respecting the protection of personal information in the private sector ("Private Sector Act"), if the incident presents a risk of serious harm, we will notify the Commission d'accès à l'information. We will also notify any person whose personal information is affected by the incident.

Contact. If you believe that your Personal Information has been compromised, we invite you to contact us using the personal contact information listed in the "Contact Us" section of this Policy.

SERVICE PROVIDERS

Third-party companies. We may use third-party companies and individuals to facilitate the provision of our Service (hereinafter, the "Service Providers"), to provide the Service on our behalf, to provide services related to the Services or to help us analyze how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are prohibited from disclosing or using it for any other purpose.

Analysis. We may use third-party Service Providers to monitor and analyze the use of our Services. For example, we use HubSpot and Google Analytics. For more information on HubSpot's privacy practices, please visit our Privacy Policy page here.

BEHAVIORAL REMARKETING

Multi PSI uses remarketing services to show you ads on third-party sites after you have visited our Services. We and our third-party suppliers use Cookies to shape, optimize and serve ads based on your previous use of our Services.

Google Ads (AdWords). The Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Settings page: https://adssettings.google.com/

Google also recommends that you install the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - in your web browser. The Google Analytics Opt-out Browser Add-on allows visitors to prevent Google Analytics from collecting and using their Personal Information.

For more information on Google's privacy practices, please visit Google's Privacy Policy and Terms page: https://policies.google.com/privacy

SOCIAL MEDIA FEATURES

Our Services include social media features such as the LinkedIn, Instagram, Facebook, Twitter or You Tube share button or interactive mini programs that run on our Services. If you use these features, they collect your IP address, the page you visit on our Services and create a cookie to enable these features to function properly. These features may be hosted by a third party or directly on our Services. Your interaction with these features is governed by the privacy policy of the company providing the feature and not by this policy.

YOUR RIGHTS CONCERNING YOUR PERSONAL INFORMATION

You have several rights with respect to your personal information. Under certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

Access. The right to ask whether we process information and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the individual may thus receive a copy of the personal information we hold and certain other information concerning him or her;

Accuracy. We are required to take reasonable steps to ensure that personal information in our possession is accurate, complete, non-misleading and up-to-date;

Rectification. The right to request rectification of any incomplete or inaccurate personal information held by us.

You may withdraw your consent to the disclosure or use of your personal information at any time.

Contact person. If you would like to know what Personal Information we hold about you and would like it deleted from our systems, please contact us:

Jonathan Bolduc

President and owner

jbolduc@multipsi.com

450-641-6633 Ext 223

LINKS TO OTHER SITES

Our Services may contain links to other sites that we do not operate. If you click on a third-party link, you will be redirected to that third party's site. We strongly recommend that you review the privacy policy of each site you visit.

We have no control over, and accept no responsibility for, the content, privacy policies or practices of any third-party sites or services.

CHANGES TO THIS PRIVACY POLICY

Right to change this Policy. We reserve the right to update our Policy from time to time. We will notify you of any changes by posting the new Policy on this page.

Notice of Modification. Before the change takes effect, we will notify you by e-mail and/or by placing a prominent notice on our Services and we will update the "Effective Date" at the top of this Policy.

Review of this Policy. We encourage you to review this Policy periodically for any changes. Changes to this Policy will be effective when posted on this page.

CONTACT US

If you have any questions or comments about this Privacy Policy or your personal information, or if you wish to exercise your rights, file a complaint or obtain information about our policies and practices, please contact our Privacy Officer by e-mail at info@multipsi.com or by mail at the following coordinates:

MULTI PSI INC.

To the attention of the Privacy Officer

1551 de Coulomb Street, Suite 110

Boucherville (Quebec), J4B 8J7